Verdant Sculpts FAQ

When will items be restocked?

My shop updates occur on Fridays at 1PM eastern time.  Items that are being released each week (if any) will be on the front page marked as "coming soon".

This item is marked as "sold out".  Will it be restocked?

It depends.  I generally leave items in place that I plan to restock but sometimes they ultimately get retired.  I recommend following me on Instagram, Facebook, or Twitter for all the latest product updates.

What material are your sculptures made of?

Most of the figures seen in my shop are made of cast polyurethane resin. Please read the item description for full details about materials used on a particular piece.

Do you make custom sculptures?

I am no longer taking on private commissions or custom made sculptures.

Where are you located?  

My studio is based out of sunny Orlando, Florida.

What is the shop return/exchange policy?  

Products that arrive damaged can be exchanged for the same item only. Incorrect orders may be exchanged for the correct item(s). No other returns or exchanges are made.

Do you accept orders placed from outside the US?

Due to Brexit, shipping to the United Kingdom is currently suspended.  Additionally, the USPS has suspended service to Russia for the time being.

Otherwise, I ship worldwide. Please be aware of any fees or taxes that your country's customs office may collect from you upon package delivery, especially if you live within the EU.  I recommend keeping an eye on package tracking during transit and contact your local post office once the package arrives in your country.  

Why is shipping so expensive?

I sadly have no control over the postage rates set in place by the USPS. I charge the exact cost of shipping plus a small packing charge to cover the cost of my boxes, packing papers, labels, and tape.

Do you offer wholesale orders/discounts?

No.  I am a one man show and produce all my products out of my home studio.  Aside from my stickers and pins, every item is handmade by me.  I have no desire to produce my work on a mass scale and cannot offer bulk orders or discounts.

How long will it take to receive my order?

Ready-to-ship items are normally mailed within 3 business days of the order being placed. If I am out of town, there may be a day or two extra.  I do not ship on weekends or US holidays. Upon shipping, US orders normally arrive within 2 to 5 business days. International shipping delivery times can vary between 2 and 6 weeks depending on your country's customs offices. 

Please be aware, once the package has been taken from me by the USPS, I have no control over its whereabouts. What you see on the tracking information is the same as what I see.  I cannot provide you with any further details about the item's location during transit.

If you pre-ordered an item, please see the individual listing for additional wait times.